tb99 Frequently Asked Questions

Creating a tb99 account takes under three minutes — visit the tb99 website, click the registration link, and complete the sign-up form with your full name, date of birth, email address, and mobile number. You will be asked to set a username and a secure password. Once submitted, you will receive a verification message to confirm your mobile number. tb99 accepts players from across Bangladesh, including Dhaka, Chittagong, Sylhet, and Rajshahi. You must be 21 years of age or older to register.

tb99 requires a valid government-issued photo ID and proof of your payment method before processing your first withdrawal. Accepted identity documents include your National Identity Card (NID), passport, or driving licence. For payment verification, a screenshot of your bKash, Nagad, or Rocket wallet screen confirming account ownership is usually sufficient. All documents must clearly show your name, date of birth, and photo. KYC verification is typically completed within one business day of submission.

If you are unable to log in to your tb99 account, first use the "Forgot Password" option on the login page to reset your credentials via your registered email address. If your account has been temporarily locked after multiple failed login attempts, it will unlock automatically after 30 minutes. For persistent login issues — including suspected account compromise — contact tb99 support at [email protected] with your registered username and the mobile number associated with the account, and our team will assist you promptly.

No — tb99 strictly enforces a one-account-per-player policy. Each player is permitted to hold only one registered account at any time. Duplicate accounts are identified through identity verification checks and are closed without notice. Any balances held in a duplicate account may be forfeited. If you believe your original account has been lost or compromised and you need assistance recovering access, contact our support team rather than creating a new account.

To permanently close your tb99 account, contact our support team at [email protected] and request account closure in writing. Include your registered username and mobile number. Any remaining balance will be returned to your registered bKash, Nagad, or bank account within five business days of the closure being processed. If you are closing your account due to concerns about gambling behaviour, we encourage you to also request a self-exclusion so that re-registration is blocked on your identity details.

bKash deposits on tb99 are credited to your account instantly in the vast majority of cases — typically within 30 seconds of the transaction being confirmed by bKash. During peak hours or occasional bKash network delays, the credit may take up to five minutes. If your balance has not updated after 10 minutes, check the transaction status in your bKash app first. If the transaction shows as successful on bKash but your tb99 balance has not updated, contact support with your bKash transaction ID.

The minimum deposit on tb99 is ৳200 BDT for bKash, Nagad, and Rocket transfers. The minimum withdrawal amount is ৳500 BDT. There is no maximum deposit limit under standard account settings, though high-value deposits may trigger an additional verification step in line with tb99's compliance procedures. Withdrawals above ৳50,000 BDT in a single transaction may require completed KYC documentation before they are released.

tb99 supports the most widely used payment methods in Bangladesh. For deposits and withdrawals, players can use bKash, Nagad, Rocket, and Upay mobile wallets. Bank transfers via Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank are also supported for higher-value transactions. All transactions are processed in Bangladeshi Taka (BDT). Visa and Mastercard card payments may be available depending on your account region and card issuer.

Nagad withdrawals from tb99 are typically processed within one to three hours during normal business hours (Bangladesh Standard Time, UTC+6). Withdrawals requested outside business hours or over public holidays may take up to 24 hours to arrive. Ensure your Nagad account name and mobile number exactly match the details registered on your tb99 profile — mismatched details will cause the withdrawal to be held pending manual review. KYC must be complete before your first withdrawal is released.

tb99 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges, which are outside tb99's control. We recommend checking your payment provider's current fee schedule before initiating a transfer. In cases where a promotional bonus is active, a wagering requirement must be met before a withdrawal of bonus-derived winnings is permitted — see the Bonuses section below for details.

tb99 offers a wide range of cricket betting markets for BPL (Bangladesh Premier League), IPL, T20 World Cup, and international Bangladesh Tigers matches. Standard bet types include match winner, top batsman, top bowler, total runs over/under, and live in-play betting. All bets must be placed before the market closes — markets for pre-match bets typically close at the scheduled match start time. In the event of a match being abandoned or reduced to fewer than the minimum required overs, tb99's rules follow ICC guidelines on void bets for affected markets.

Yes — all slot games available on tb99 are sourced from licensed game providers, including Pragmatic Play, NetEnt, and Microgaming, whose Random Number Generators (RNGs) are independently audited by third-party testing laboratories. The RTP (Return to Player) percentage for each slot title is set by the game provider and is displayed within the individual game's information panel. tb99 does not alter game software or RTP settings. Results are determined by certified RNGs, ensuring every spin outcome is random and unbiased.

tb99 is fully optimised for mobile play on both Android and iOS devices — no app download is required. The platform runs directly in your mobile browser, delivering a smooth, responsive experience across smartphones and tablets. All game categories, including slots, live casino, cricket betting, table tennis markets, and specialty games like Drill That Gold, are accessible on mobile. A stable mobile data or Wi-Fi connection is recommended for the best experience, particularly for live dealer games that stream in real time.

The minimum stake for sports betting markets on tb99 — including table tennis, cricket, and football — is ৳50 BDT per selection. Maximum stake limits vary by market type and event, and are displayed on each individual market before you place a bet. For live in-play markets, minimum and maximum limits may differ from pre-match limits due to the dynamic nature of live odds. tb99 reserves the right to apply individual stake limits to specific accounts at its discretion.

tb99 features a full live dealer casino suite powered by providers including Evolution Gaming and Ezugi. Live dealer options include baccarat, roulette, blackjack, and game show titles such as Lightning Roulette and Crazy Time. All games are streamed in HD from professional studio environments with real dealers. Bangladeshi players particularly favour live baccarat and Andar Bahar, both of which are available in multiple speed and table-limit variants. A funded account is required to access live dealer games — there is no demo mode for live titles.

tb99 offers a welcome bonus to newly registered players who make their first qualifying deposit. The current welcome offer details — including the bonus percentage, maximum bonus amount in BDT, eligible games, and minimum deposit threshold — are displayed on the promotions page within your account after registration. Bonus terms, including wagering requirements and expiry dates, apply to all offers. tb99 updates its promotional calendar regularly, with seasonal offers timed around events like BPL season, Eid, and the ICC T20 World Cup.

A wagering requirement specifies how many times you must play through a bonus amount before it converts to withdrawable cash. For example, if tb99 awards a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus balance becomes withdrawable. Not all games contribute equally — slots typically contribute 100% toward wagering, while certain table games may contribute less. The specific contribution rates and any excluded games are listed in the bonus terms attached to each individual offer.

tb99 rewards consistent players through a loyalty programme that recognises your activity over time. As you play, you accumulate loyalty points that can be exchanged for bonus credits or used to unlock higher account tiers with improved benefits — including faster withdrawals, dedicated account management, higher stake limits, and personalised reload offers. VIP tier upgrades are assessed monthly based on deposit activity and wagering volume. Contact support to ask about your current loyalty status or to enquire about VIP eligibility.

Yes — tb99 allows any player to opt out of promotional communications and bonus offers at any time. You can manage your marketing preferences from within your account settings panel, or contact support and ask to be removed from the promotions list. Players who have activated responsible gaming restrictions — such as a cooling-off period, deposit limit, or self-exclusion — are automatically removed from all marketing lists and will not receive bonus offers or reload promotions while any restriction is active.

tb99 is a safe and legitimate online gaming platform operated under an international gaming licence. The platform uses SSL (Secure Sockets Layer) encryption across all pages and transactions, ensuring that your personal data and payment details are protected in transit. Games are supplied by certified providers with independently audited RNGs. tb99 enforces strict KYC identity checks to protect against fraud and underage access. While online gambling regulations in Bangladesh continue to evolve, tb99 operates to international compliance standards to protect every player on the platform.

tb99 offers several levels of self-exclusion to suit different needs. A cooling-off period suspends your account for a defined period between 24 hours and six weeks. A longer-term break can be set for up to 12 months. Permanent self-exclusion closes your account indefinitely and blocks re-registration using the same identity details — this is processed within 24 hours of your request. All self-exclusion requests can be made through your account settings or by emailing [email protected]. Any balance remaining at the time of exclusion is returned to your registered payment method.

If you feel your gambling is becoming a problem, the most important step is to reach out — and tb99's support team is available 24/7 to help. Email [email protected] and ask to speak with our player welfare team; all welfare conversations are handled confidentially. You can also self-exclude, set deposit limits, or activate a cooling-off period at any time with no questions asked. Remember: gambling should be entertainment, not a source of stress or financial pressure. Our Responsible Gaming page contains a full self-assessment tool and detailed guidance on all available support options.