Responsible Gaming at tb99 — Play Safe, Stay in Control
tb99 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Gambling is entertainment — not a solution to financial difficulty or personal stress. This page explains the tools, policies, and support resources tb99 has in place to help you stay in control of your play at all times.
Our Responsible Gaming Commitment
Responsible gaming is not an afterthought at tb99 — it is built into the platform from the ground up. From how we design our products to how we train our support staff, player welfare shapes every decision we make.
Gambling on tb99 should be enjoyable — a form of entertainment similar to watching a cricket match or playing a board game with friends. For the vast majority of players in Bangladesh, it stays that way. But for a minority of individuals, gambling can develop into a pattern of behaviour that causes real harm to themselves, their families, and their finances.
tb99 takes this risk seriously. The tools described on this page are not window dressing — they are active, enforceable features built into your account. You can activate any of them at any time through your account settings panel or by contacting our 24/7 support team.
- All players verified for age (21+) before withdrawal clearance
- Deposit limits configurable at daily, weekly, and monthly level
- Loss limits available to cap total losses over a set period
- Session time reminders and automatic timeout notifications
- Cooling-off periods from 24 hours up to 6 weeks
- Permanent self-exclusion processed within 24 hours
- No promotional marketing sent to restricted accounts
- 24/7 English-language support for welfare concerns
Player Protection Tools
Every registered tb99 player has access to the following self-management tools. You can activate, adjust, or enquire about any of these features by logging into your account or contacting support. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period before activation.
Deposit Limits
Set a maximum amount you are willing to deposit over a daily, weekly, or monthly period. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit at any time — it takes effect immediately. Requests to raise a limit enter a mandatory 24-hour review window to give you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over a daily, weekly, or monthly period. Once your net loss reaches that threshold, betting and casino play is suspended for the remainder of the period . This tool is particularly useful for players who want a hard boundary on their spending without fully pausing their account.
Session Time Limits
Set a maximum duration for any single gaming session. Once your session limit is reached, you will be automatically logged out and shown a responsible gaming reminder. You can configure session reminders at 30-minute or 60-minute intervals even without a hard cutoff, so you stay aware of how long you have been playing.
Cooling-Off Period
A cooling-off period temporarily suspends your ability to deposit or place bets for a defined period — from 24 hours up to 6 weeks. Your account remains open and your balance is preserved, but no gaming activity is permitted during the break. This is a good option if you feel you need a short pause without committing to full self-exclusion.
Self-Exclusion
Self-exclusion permanently or indefinitely closes your tb99 account and prevents you from registering a new account using the same identity details. Permanent self-exclusion requests are processed within 24 hours of submission and cannot be reversed. Any remaining balance at the time of exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days.
Marketing Opt-Out
You can opt out of all promotional communications from tb99 at any time — including bonus offer emails, SMS notifications, and seasonal promotions. Players who have activated any responsible gaming restriction are automatically removed from marketing lists. You may also request a complete communications blackout without activating any other restriction.
How to Activate Your Protection Tools
Activating responsible gaming features on tb99 is straightforward. You do not need to call anyone or fill in a lengthy form. Follow the steps below, or contact our support team at any time and a member of staff will assist you directly.
Log In to Your Account
Access your tb99 account using your registered username and password via the tb99 Login page. All responsible gaming tools are accessed from within your account settings panel once you are authenticated.
Navigate to "Responsible Gaming" in Account Settings
Inside your account dashboard, locate the "Responsible Gaming" or "Player Safety" section. This section lists all available tools — deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion.
Select and Configure Your Preferred Tool
Choose the tool you wish to activate, enter the relevant parameters (amount, duration, or period), and confirm your selection. Restrictions that reduce your access take effect immediately. Restrictions that increase your limits are subject to a 24-hour review delay.
Receive Confirmation
You will receive an email confirmation to your registered address within a few minutes of activating any responsible gaming tool. This email serves as your record. If you do not receive it within 15 minutes, check your spam folder and then contact support if still absent.
Contact Support If You Need Assistance
If you are unable to activate a restriction through your account panel for any reason, our 24/7 support team can process any responsible gaming request on your behalf. Contact us at [email protected] (plain text — not a clickable link) and we will act on your request promptly.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs are commonly associated with gambling that is no longer recreational. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use tb99's self-exclusion tool or contact our support team immediately.
Spending more money on gambling than you originally planned, or depositing repeatedly after your initial budget is exhausted
Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to cut back or stop
Using gambling as a way to escape personal problems, stress, anxiety, loneliness, or depression
Chasing losses — placing additional bets in an attempt to recover money lost in a previous session
Lying to family members, friends, or colleagues about how much time or money you spend on gambling
Borrowing money, selling personal possessions, or neglecting essential bills in order to fund gambling activity
Gambling for extended periods without eating, sleeping, or taking breaks, losing track of time during sessions
Quick Self-Assessment
Answer the following questions honestly. If you answer "Yes" to three or more, we recommend speaking with a member of our support team or activating a cooling-off period or self-exclusion on your account today.
Have you ever felt the need to bet more and more money to get the same feeling of excitement from gambling?
Have you ever tried to cut back on your gambling and found it difficult or impossible to do so?
Has gambling ever caused significant problems with your relationships, employment, education, or financial situation?
Have you ever returned to gamble the next day in order to try to win back money that you lost the previous day?
Have you relied on someone else — a family member, friend, or lender — to provide money to fund your gambling or to relieve financial pressure caused by gambling?
Do you gamble as a way of dealing with a difficult emotional state such as anxiety, loneliness, grief, or depression?
Getting Help — Contact Support
If gambling is becoming a problem for you or someone you care about, please reach out. You do not need to be in crisis to contact support — early conversations are more effective and easier to navigate than waiting until things escalate.
tb99 Player Support Team
Our dedicated player welfare team is available 24 hours a day, 7 days a week, every day of the year — including Bangladeshi public holidays. All welfare conversations are handled in English and treated with strict confidentiality. Support staff are trained to assist with responsible gaming tool activation, account restrictions, and referrals to additional help.
Email: [email protected] (plain text — not a clickable link)
Response Time: Within 2 hours for welfare-related requests
Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)
Language: English
What Happens When You Contact Us
When you reach out to tb99 for responsible gaming assistance, here is what to expect. Your contact is acknowledged within 2 hours. A trained welfare representative responds personally — not with an automated reply. Your account restrictions are implemented immediately upon your verbal or written request, without requiring you to navigate the settings panel yourself. Your conversation is confidential and is not shared with marketing or commercial teams. If you request self-exclusion, it is processed within 24 hours, your balance is returned to your registered payment method, and your account is closed with no further contact from tb99 except to confirm the closure.
Guidelines for Safe and Enjoyable Play
These are not rules — they are practical guidelines that experienced, recreational gamblers in Bangladesh use to keep gaming enjoyable and within healthy boundaries. tb99 recommends all players read and consider them.
Set a Budget Before You Play
Decide on a fixed amount you are comfortable losing before you start any gaming session. Treat it as the cost of entertainment — like the price of a cinema ticket or a meal out. Once that amount is spent, the session ends. Never deposit more to chase what you have already lost.
Use a Timer for Every Session
It is easy to lose track of time when playing games, especially during Eid holidays or long evenings. Set a physical timer or use tb99's session reminder feature to check in every 30–60 minutes. When the timer goes off, take a genuine break away from the screen before deciding whether to continue.
Gamble Only When You Are Well
Avoid gambling when you are stressed, upset, tired, or under the influence of substances. Poor emotional states lead to impulsive decisions. If you are going through a difficult period — financial trouble, relationship problems, or work stress — take a break from gaming until things feel more settled.
Talk to Someone You Trust
If you feel your gambling is starting to feel compulsive or out of control, talking to a trusted friend, family member, or the tb99 support team is a healthy first step. Shame and secrecy make problem gambling worse — openness makes recovery easier and faster.
Wins Are Not Guaranteed
All games on tb99 — including slots, cricket betting, table tennis markets, and live casino — involve an element of chance. The house edge means that over a long period, losses are statistically more likely than wins. Never treat gambling as a reliable income source or as a way to solve a financial problem.
Track Your Play Over Time
Your tb99 account dashboard shows your full transaction history, including deposits, withdrawals, and net gaming results. Reviewing this data monthly gives you an accurate, objective view of your gambling patterns — much more reliable than memory alone. Use this information to make informed decisions about your limits.
Play Responsibly — Enjoy tb99 on Your Terms
Set your limits, explore our games at a comfortable pace, and remember that support is available 24/7. When gambling is kept in its proper place, tb99 offers some of the best cricket betting, slots, and live casino entertainment available in Bangladesh. 21+ only.